Unity My Academy Refund Policy
Refund Eligibility:
Course Completion Failure by Instructor: If the instructor fails to complete the course for any reason, students can apply for a refund. The refund amount will be calculated based on the remaining course fee after deducting a service charge, if applicable.
Requesting Refund for Incomplete Topics: If any topic mentioned in the course outline is left out by the instructor, students can apply for a partial refund with valid proof. In this case, 40% of the course fee will be refunded, but the request must be made before the course completion.
Refund for Technical Issues: In case of technical issues (e.g., failure to access the course or missing resources), students can apply for a refund. Refund requests due to technical issues must be submitted within 72 hours of payment.
How to Request a Refund:
Email Application: Refund requests must be submitted via email to support@unitymy.com with the subject line “Refund Course Fee.” The application should include valid reasons and any necessary proof, such as screenshots or documented communication.
Refund for Course Outline Deviations: If a course outline deviation occurs, students should submit proof of incomplete topics and request a refund before the course ends.
Full Refund for Canceled Live Courses: If a live course is canceled by Unity My Academy, students will receive a 100% refund within 7-10 working days.
Processing of Refunds:
Refund Confirmation: Upon receiving a refund request, Unity My Academy will confirm the application through email or phone within 7-10 working days. The refunded amount will be processed through the same payment method the student originally used.
Service Charge Deduction: For courses canceled by the student before the start date, a 30% service charge will be deducted, and the remaining 70% will be refunded.
Conditions for Refund Rejection:
Post-Course Completion Refund Request: Refunds will not be applicable if the student requests it after completing the course, downloading the material, or earning a certificate.
Fraudulent or Unethical Requests: If Unity My Academy identifies any unethical or false claims in the refund request, the request will be rejected, and legal actions may be taken.
Delay in Refund Request: Refund requests made after the allowed period (72 hours for technical issues or deviations) will be rejected.
Special Cases:
Wrong Course Purchase: If a student mistakenly purchases the wrong course and wishes to transfer to another course, they can request a course transfer. If the new course is higher in price, the student must pay the difference. If the new course is lower in price, the additional amount will be refunded.
Cancellation Policy for Subscription-Based Courses: Refunds are not available for subscription-based courses once classes have started.
Refund Timeline:
- Refunds will be processed within 7-14 working days after approval. If you do not receive your refund within this time, contact Unity My Academy via email or phone for further assistance.
Policy Updates:
Unity My Academy reserves the right to change the refund policy at any time without prior notice. However, refunds will be processed based on the policy effective at the time of the refund request.
Last Updated: September 14, 2024